being defaulted

Okay, so I know this might be common, but can you fix the 'defaulting' problem? I got that today and I lost everything except being modded in rooms, but I lose my saved colors and all that. So please, fix this problem. I barely got my colors back and the fact I got defaulted caused a great amount of anger for the website. That anger is from how I don't want others to have this problem, but please fix this.